Aloha and E Komo Mai!
Our priority has always been to provide our guests with premier vacation rental experiences and ensure you feel comfortable from the moment you enter your rental property. To do this, we’ve updated our opera>ng protocols and are allocating extra cleaning >me between guests to disinfect and sanitize all high-touch surfaces. As you begin preparing for your trip to , please reach out with any questions. We look forward to welcoming you soon!
Cleanliness has always been top of mind for hosts and guests. But it’s even more critical as we all aim to reduce the spread of infection. According to the CDC, it’s possible for someone to contract COVID-19 by touching a contaminated surface—like a doorknob or light switch—and the virus may live on some surfaces for several hours or even days. That’s why it’s essential to clean and disinfect frequently touched surfaces often, especially between reservations.
Note: The CDC recommends that people wait 24 hours before entering a space occupied by a person who may have been exposed to the coronavirus.
Cleaning and disinfection process —
A. General principles
- Cleaning and disinfecting are two different steps in the overall process, and both are required to lower the risk of contamination. The CDC defines these as follows:
- Cleaning removes germs, dirt, and impurities from surfaces or objects, by using soap (or detergent) and water to physically remove germs from surfaces. This process does not necessarily kill germs, but by removing them, it lowers their numbers and the risk of spreading infection.
- Disinfecting kills germs on surfaces or objects. Disinfecting works by using chemicals to kill germs on surfaces or objects. This process does not necessarily clean dirty surfaces or remove germs, but by killing germs on a surface after cleaning, it can further lower the risk of spreading infection.
- Sanitizing lowers the number of germs on surfaces or objects. This process works by either cleaning or disinfecting surfaces or objects to lower the risk of spreading infection.
- Prevent cross contamination by using specific equipment by area (room, bathroom, kitchen)
- Plan the process to start with lowest risk areas (bedroom, living room) to highest risk areas (kitchen, bathroom)
- Define a cleaning checklist to help ensure completion and keep records (these can be useful in case of guest complaints)
- Ventilate the property during and after the process
- If guests clean the property themselves, be ready to assess the results and the overall cleanliness of the property and implement a cleaning step if necessary, and a disinfection step in any case, as described below
B. Cleaning process
- Clean with water and suitable detergent (WHO/CDC)
- Use a detergent or soap and water, and leave to act for enough time, usually 3 to 5 minutes (WHO/CDC)
- Rinse, dry, and wipe to remove all products
- Clean and disinfect all cleaning equipment
C. Disinfection process
- Disinfect using the appropriate chemical per area. Most common EPA-registered household disinfectants should be effective for disinfection. A list of products that are EPA-approved for use against SARS-CoV-2 (the virus that causes COVID-19) is available here. Additional resources are also available on the WHO and the CDC websites.
- Follow manufacturer’s instructions for all cleaning and disinfection products utilized (concentration, application method and contact time, etc.). Additionally, diluted household bleach solutions (at least 1000ppm sodium hypochlorite) can be used if appropriate for the surface.
- Follow manufacturer’s instructions for application, ensuring a contact time of at least 1 minute, and allowing proper ventilation during and after application. Check to ensure the product is not past its expiration date. Never mix household bleach with ammonia or any other cleanser. Unexpired household bleach will be effective against coronaviruses when properly diluted.
D. Prioritize high-touch surfaces such as
- Door handles
- Controls and switches (e.g. light switches, cooking controls, television controls, fan pull chains)
- Bathroom taps, toilet flush handles, toilet seats
- Utensils, cutlery and crockery
- Furniture such as chairs, tables, and parts of the bed frames
- Children facilities such as bunk beds, toys, or play equipment (if not removed from property)
- Linen, including those that appear unused
- Refuse, recycling bins, and any waste disposal containers
- Cleaning equipment
- Guest information, brochures, menus
E. Review linen management
- Minimize handling of used linen to minimize risk of contamination, particularly shaking it
- Wash linen at highest temperature, and dry completely before storing
- Clean linen should be stored and handled separately from used linen (and changed between stays)
- Any other solid/bulk waste should be handled separately, and first
Timeframes: peace of mind for travelers —
To help travelers’ peace of mind, partners might want to consider avoiding back-to-back stays. This will help minimize the likelihood of contamination by allowing enough time for cleaning and disinfection. Based on the recent information available, here are some time considerations for partners to help minimize the likelihood of infection:
- Once guests have checked out, waiting at least 3 hours before entering the property for cleaning
- Letting the property remain empty for a total of 24 hours after previous stay checkout, including cleaning above
- Note: while time between stays could help minimize likelihood of contamination, it does not replace enhanced cleaning processes